Facilities

Physical Security

●

●

●

Multiple levels that include: card access, security guards, video surveillance and biometric scanner

Physical Access to Equipment

●

Ö

Ö

Limited access for Premium Co-location and Managed Dedicated customers (escorted by BLS). Prior notification required

Rack Space

●

Premium Co-location and Managed Dedicated services are priced by server, no separate rack charge

Power

●

●

●

HVAC

●

●

●

Fire Suppression

●

●

●

Customer Support

24x7 Availability

●

●

●

ETAC available 24x7

Escalation Procedures

●

●

●

First step - call ETAC at

1-888-633-9536

Shipment of Equipment

●

●

Must be coordinated with Project Manager within the eBC’s

Monitoring Service

Server Performance Monitoring (Disk space, CPU load, and Memory Utilization)

●

●

NerveCenter / Netcool

Server URL and TCP port monitoring

●

●

NerveCenter / Netcool

Network hardware check (ping)

●

●

●

NerveCenter / Netcool

Intrusion Detection

●

●

RealSecure / ISS (e-Business Center level)

Customer Notification

Customer must inform NAP Hosting to all changes to contact list

                E-mail

●

●

●

                  Phone

●

●

●

                  Pager

●

●

●

Service Reports

Performance Monitoring

●

●

OmniVision viewable by CIS

Network level (bandwidth utilization)

●

●

●

Viewable by CIS

Web statistics (No customized reports)

●

●

Webtrends Log Analyzer viewable by CIS

Network security scans

●

●

Internet Security Scanner viewable by CIS

CIS Tool

●

●

●

Customer Information System is a single web interface used in viewing online reports

Hardware/OS Procurement

SOE hardware

●

SUN / Compaq / IBM (Premium customers must provide own hardware)

Operating System (O/S) license

(Premium Co-location customers must provide proof of license)

●

Solaris 8 *, IBM AIX 4.3

Windows 2000 **

Installations/Configurations

Web Server

●

●

IIS / Netscape 3.6 / Apache / SunONE iPlanet

(BLS Performs installation)

SOE hardware installation

●

●

SUN / Compaq / IBM

(BLS Performs installation)

Operating system installation and configuration (Premium customers must provide proof of license)

●

●

Solaris 8 *, IBM AIX 4.3

Windows 2000 **

(NAP Hosting performs O/S installation)

Server monitoring software

(for system check)

BLS provides

●

●

SNMP Research, CI Agent, and SysEdge  (BLS performs software installation)

Network back-up software

(BLS provides)

●

●

Veritas NetBackup (BLS performs software installation)

Anti-Virus Software

(BLS provides)

●

●

Norton Anti-Virus – NT platform only  (BLS performs software installation)

E-mail software configuration

(Outbound only-SMTP)

(BLS provides)

●

●

Sendmail for UNIX Servers

Microsoft SMTP for Windows 2000 (BLS performs software installation)

Value Added Services

Installations/Configurations

Load Balancing hardware procurement

(Premium Co-location customer provides hardware)

●

F5 Big IP

Load Balancing software installation

(Premium Co-location customer provides software)

●

●

F5 Big IP

Network Back-up

●

●

Veritas NetBackup - up to 5 GB per server. Incremental and Full back-ups. (NAP Hosting will configure and install)

Database Software

(Both Managed Dedicated and Premium Co-location Customers must provide Oracle license)

●

●

Microsoft SQL2000 and SQL Server v 7.0 for NT or Oracle v 7.4.3.1 / Oracle 8i for SUN. (NAP Hosting will configure and install)

Clustering Services

(BLS provides software license(s) for both Managed Dedicated and Premium Co-location Customers)

Ö

Ö

HACMP/ES 4.4 for IBM AIX / Veritas Cluster Server 2.0, Veritas Volume Manager, Veritas FileSystem, and Oracle Agent for Solaris / Microsoft Cluster Service for Windows 2000 Advanced Server Edition. (NAP Hosting will configure and install)

SunONE iPlanet

(BLS provides software license(s) for both Managed Dedicated and Premium Co-location Customers)

Ö

Ö

SunONE iPlanet Web Server 6.0SP2. (NAP Hosting will configure and install)

SOE Management

Web Server Administration

●

●

Web server software administration Customer access via SSH (UNIX)/ PC Anywhere

Operating system and approved SOE application patch support

●

●

Manual Process

Root administrator level management

●

●

Manual Process

Back-up system management

●

●

Veritas NetBackup

FTP system management

●

●

SUN / Microsoft / IBM

Capacity analysis

●

●

System and monitoring tools

Web publishing system management

●

●

Front Page server extensions on NT platforms

Anti-Virus Software administration

●

●

Norton Utilities on NT Platforms

E-mail system management - Outbound only  (hosting and low level administration)

○

○

Sendmail all UNIX Platforms

SMTP for NT/Windows Platforms

SOE Management for Optional Services

Database patch updates

●

●

Microsoft SQL2000 and SQL Server v 7.0 for NT

Oracle v 7.4.3.1 / Oracle 8i for SUN

Load balancing within Center (between local servers)

●

●

F5 Big IP              

Clustering Services

(BLS provides software licenses for both Managed Dedicated and Premium Co-location Customers)

Ö

Ö

HACMP/ES 4.4 for IBM AIX / Veritas Cluster Server 2.0, Veritas Volume Manager, Veritas FileSystem, and Oracle Agent  for Solaris / Microsoft Cluster Service for Windows 2000 Advanced Server Edition. (NAP Hosting will manage)

SunONE iPlanet

(BLS provides software licenses for both Managed Dedicated and Premium Co-location Customers)

Ö

Ö

SunONE iPlanet Web Server 6.0SP2. (NAP Hosting will manage)

Network Connectivity

Ö

Ö

Ö

Hardware Maintenance contract

Ö

●

●

Additional Services

Custom Wiring

Ö

Ö

Ö

Cross Connections

Ö

Ö

Ö

Testing Lab Facility

Ö

Ö

Ö

Testing lab facility for use during implementation (max 5 days)

Mini Lab (cubicle) fee

Ö

Ö

Ö

Cubicle-type area within the EBC.

Domain Name Service

Ö

Ö

Ö

Hosting Consulting Services

Ö

Ö

Ö

Hourly rate for support services

Tape change service

Ö

N / A

N / A

(Manual Process)

Additional Network Hardware check (Ping)

Ö

Ö

Ö

Customer receives 1 Ping every 5 minutes - Can request more pings within 5 minute interval

Management of Backend Connectivity

(Required for Premium Co-location and Managed Dedicated Hosting customers)

Ö

Ö

Customers utilizing (Router, CSU/DSU), for Backend connectivity are required to have a firewall present to protect the NAP Hosting Management Network.

Redundant Port

Ö

Ö

Ö

One port is provided, additional ports are available.

Bandwidth Features

Dedicated

10 Mbps

Burstable

10 Mbps

Data Transfer

10 Mbps

Dedicated

100 Mbps

Burstable

100 Mbps

Data Transfer

100 Mbps

Bandwidth Allotments

●

●

●

●

●

●

Network Connectivity

●

●

●

●

●

●

IP Address Space

●

●

●

●

●

●

Up to one class C address (justification required)

●

●

●

●

●

●

Domain Name Support

Ö

Ö

Ö

Ö

Ö

Ö

·                Primary and secondary domain name servers

Ö

Ö

Ö

Ö

Ö

Ö

·                Domain name registration and support

Ö

Ö

Ö

Ö

Ö

Ö

Virtual IPs Permitted

●

●

●

●

●

●

Hubs Permitted

●

●

●

●

●

●

·                Within a rack

●

●

●

●

●

●

·                Between racks

●

●

●

●

●

●

Bandwidth SLA

●

●

●

●

●

●

Duplex

Half

Half

Half

Full

Full

Full

GSP Failover

●

●

●

●

●

●